ku7bet Privacy Policy

1.1 Information You Provide Directly

When you register an account with ku7bet or subsequently update your account details, you provide us with certain personal information. This may include:

• Full legal name
• Date of birth (for age verification purposes — players must be 21 or older)
• Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or elsewhere in Bangladesh)
• Email address and mobile phone number
• Preferred payment method details (e.g., bKash number, Nagad wallet number, bank account details)
• National ID or passport details submitted during identity verification (KYC)
• Communications you send to our support team, including complaint submissions

1.2 Information Collected Automatically

When you access and interact with the ku7bet platform, certain technical and behavioural data is collected automatically. This includes:

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser version
• Session duration, pages visited, and navigation paths within the platform
• Betting history, game activity, deposit and withdrawal records
• Cookies and similar tracking technologies (see Section 6 for full cookie details)
• Login timestamps and session identifiers for security audit purposes

This automatically collected data is used primarily to maintain platform security, improve user experience, and fulfil our responsible gaming obligations.

1.3 Information from Third Parties

In some circumstances, ku7bet may receive personal data about you from third parties. This may occur when:

• A payment provider (such as bKash, Nagad, Rocket, or Upay) confirms a transaction and provides associated account details.
• An identity verification service provider returns the result of a document check we have requested.
• Fraud prevention or anti-money-laundering screening services flag or verify account information.

Where ku7bet receives personal data from third parties, it is processed only for the purposes for which it was shared and is subject to the same security standards as data collected directly from you.

2.1 Marketing Opt-Out

If you have previously consented to receive marketing communications from ku7bet and wish to opt out, you may do so by contacting our support team at any time. Following an opt-out request, ku7bet will cease sending promotional communications within a reasonable period. Please note that even after opting out of marketing, you may continue to receive service-related messages (such as account verification emails, deposit confirmations, and security notifications), which are necessary to maintain your account and cannot be disabled while your account remains active.

3.1 No Sale of Personal Data

ku7bet does not sell, rent, lease, or otherwise trade your personal data to any third party for commercial or marketing purposes. Your data is an asset we protect, not a product we monetise. This commitment applies without exception to all personal information collected through the platform.

3.2 Service Providers and Data Processors

ku7bet may share your personal data with carefully selected third-party service providers who assist us in operating the platform. These providers act as data processors — they process personal data on our behalf, under our instructions, and are bound by strict contractual data protection obligations. Categories of such providers include:

• Payment processors and mobile financial service providers (bKash, Nagad, Rocket, Upay)
• Identity verification and KYC service providers
• Fraud detection and anti-money-laundering screening services
• Customer support platform providers
• Cloud hosting and infrastructure providers
• Email and SMS communication service providers (for account and security notifications)

We disclose only the minimum personal data necessary for each provider to perform their specific function. We do not grant service providers permission to use your data for their own independent purposes.

3.3 Legal Obligations and Enforcement

ku7bet may disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where we are legally required to do so, or where disclosure is necessary to:

• Comply with a valid legal process, court order, or governmental request.
• Investigate, prevent, or take action in relation to suspected illegal activity, fraud, or breach of these Terms.
• Protect the rights, property, or safety of ku7bet, its players, or the general public.
• Enforce or apply our Terms and Conditions or other agreements.

Where permitted by applicable law, ku7bet will endeavour to notify you of any such disclosure request before complying with it.

4.1 Retention Periods

ku7bet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or audit obligations. In general:

• Account registration data is retained for the duration of your active account relationship with ku7bet and for a minimum of five years following account closure, in order to satisfy anti-money-laundering and financial record-keeping obligations.
• Transaction records (deposits, withdrawals, bets) are retained for a minimum of five years from the date of the transaction.
• Identity verification documents submitted for KYC purposes are retained for the same minimum period as account data.
• Customer support communications are retained for up to three years from the date of the final communication.
• Marketing consent records are retained for as long as you remain opted in, plus a reasonable period thereafter as evidence of your consent status.
• Automatically collected technical data (log files, session data) is typically retained for up to twelve months unless specific events (such as a fraud investigation) require longer retention.

4.2 Secure Deletion

When personal data is no longer required and its retention period has expired, ku7bet takes appropriate steps to securely delete or anonymise that data so that it can no longer be associated with an identifiable individual. Anonymised or aggregated data (which cannot be used to identify you) may be retained indefinitely for statistical and platform improvement purposes.

5.1 How to Submit a Data Request

To exercise any of the above rights, please contact the ku7bet support team by email at [email protected]. Please include your registered account username and a clear description of your request so that we can verify your identity and process the request efficiently. We aim to acknowledge all data rights requests within 72 hours of receipt and to resolve them within 30 calendar days. Complex requests may take longer; in such cases, we will notify you of the expected timeframe.

6.1 What Are Cookies

Cookies are small text files placed on your device by the ku7bet platform when you visit or interact with the site. They allow the platform to remember certain information about your session and preferences, and to distinguish your device from those of other users. Similar technologies — such as web beacons, pixel tags, and local storage — may also be used for comparable purposes.

6.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function correctly. These enable secure login sessions, maintain your authenticated state, and support core platform features. They cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your preferences (such as your preferred language or region), so the platform behaves consistently across visits.
• Analytics cookies: Collect aggregated, anonymised data about how players use the platform — pages visited, time spent, navigation paths — to help us improve the overall experience.
• Security cookies: Detect and prevent suspicious activity, including brute-force login attempts and session hijacking.

6.3 Managing Cookies

Most modern browsers allow you to view, manage, and delete cookies stored on your device through the browser's settings menu. Please note that disabling essential cookies will impair your ability to log in to your ku7bet account and use the platform's core features. Disabling non-essential cookies will not prevent you from using the platform but may reduce the personalisation and quality of your experience.

7.1 Data Security Measures

ku7bet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Industry-standard SSL/TLS encryption for all data transmitted between your device and our servers.
• Secure, access-controlled server environments with regular security patching and monitoring.
• Role-based access controls ensuring that only authorised personnel with a legitimate business need can access personal data.
• Regular internal security reviews and vulnerability assessments of our platform and data handling processes.
• Secure hashing of account passwords — ku7bet does not store passwords in plain text under any circumstances.

While ku7bet takes every reasonable precaution to protect your data, no digital platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights, ku7bet will notify affected users promptly and take all necessary remediation steps.

7.2 Updates to This Privacy Policy

ku7bet reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or the services we offer. When material changes are made, we will notify registered players via the email address associated with their account and/or through a prominent notice on the platform, at least seven days before the changes take effect where practicable.

The "Last updated" date at the top of this page will always reflect when the current version of the Policy was published. We encourage you to review this Policy periodically to stay informed about how ku7bet protects your personal data. Continued use of the platform following notification of a policy update constitutes acceptance of the revised Policy.

7.3 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which ku7bet handles your personal data, please contact our support team. We take all privacy-related correspondence seriously and will respond promptly.

Email: [email protected]
Response time: Within 24–48 hours on business days (Bangladesh Standard Time, UTC+6)